Order status replies
Templates for shipping, tracking, returns and refunds keep answers consistent.
E-commerce
A chat CRM built for e-commerce sellers.
Answer order, delivery and return questions fast, and follow up on abandoned enquiries.
E-commerce
A chat CRM built for e-commerce sellers.
Tag customer type
Separate new buyers, repeat buyers and wholesale chats.
Payment reminders
Schedule a polite nudge for unpaid orders.
Restock follow-ups
Remind yourself to message people who asked about out-of-stock items.
Opted-in campaigns
Send offers only to customers who agreed to hear from you, with pacing and duplicate checks.
Daily view
See unread and waiting chats at a glance each morning.
1
Install
Add WA Web Utils from the Chrome Web Store.
2
Create tags and a template
Pick the stages that match your workflow and save your most-repeated reply.
3
Set your first reminder
Attach a follow-up to a live conversation.
Get started
Set up in about five minutes.
Install the extension, open the web chat tab and the sidebar appears. Start with three tags and one template, then add reminders as you go.
Ready
Organize your e-commerce chats.
Install WA Web Utils and try it free.